Frequenty Asked Questions
Online Booking
What is a discovery call?
- It’s a phone discussion to get an overview of your background, experience and level. We will discuss what are your goals, needs and challenges. And create a recipe for your training to expedite the process to achieve your desired results.
Do I need a discovery call?
- If you are not sure about what you want. You need to set up a call to discuss plans and create a recipe for your training. But if you have a specific goal and are satisfied with their training regiment, you can skip this call and book a session.
What is a 1 on 1 private session?
What is a group session?
- A high-intensity training session tailored to the specific needs of the athlete in a competitive group environment. Players can put into action the lesson learned with their teammates. Great way to also develop new friends, social skills and build more confidence. Needs to be in a minimum of 3 people and a maximum of 6 people.
What is a team session?
How much will it cost me per session?
- We have different pricing for a different sessions. Here are the lists of those costs:
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A single private session will cost you $200 per 1-hour session for 1 person.
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A group session is $55 per 1-hour session for 1 person.
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A team session is $30 per 1-hour session for 1 person.
- Can I request a discount?
- Yes, we do offer some discounts depending on the circumstances. You can contact us to discuss further.
- Yes, we encourage our patrons to avail of our packages to not only reduce costs but to ensure continued growth. Here are the lists
- I need to cancel due to unforeseen circumstances, how can I do that!
- For a full refund, the guest must cancel at least 48 HOURS before the FIRST session appointment. NO refunds will be given if cancellation is done LESS than 48 HOURS before the FIRST session.
- Private Session packages and their terms:
- 4 Private Session Package for $600 from a regular price of $800 you will save $200.
- 8 Private Session Package for $1,100 from a regular price of $1,600 you will save $500.
- The package expires in 45 days from the first training session. This means that all 8 sessions must be used within 45 days for attending your first session.
- 12 Private Session Package for $1,500 from a regular price of $2,400 you will save $900
- The package expires in 60 days from the first training session. This means that all 12 sessions must be used within 60 days for attending your first session.
- Where is your training location?
- We usually ask our clients for their preferred location for the training. But our training location is usually in the Hempstead Area of New York here in Long Island. If you wish to know more about our offers you can always use Discover Call to ensure that you have the best training session or package given to you.
Online Academy
What is your online academy?
What is the difference between your online academy and a mobile academy?
What are the courses in your mobile academy?
When do you update your courses?
What are the prices of your courses?
How to avail a refund for your online academy?
How can I stop my monthly subscription?
Can I cancel and refund my monthly subscription?
Can I cancel and refund my annual subscription?
When can I get my refund?
I can’t log in to my account on both mobile and web?
I purchased my subscription but both web and mobile say I need to upgrade. What should I do?
I did not receive my account confirmation creation?
I used a different email can I transfer my subscription there instead?
I used my discount coupon but it's not working. What should I do?
I used a Facebook login method but every time I tried to purchase it's giving me an error.
How can I cancel my Apple subscription?
How can I cancel my Android subscription?
Can I refund if use my Apple or Android subscription method?
Is there a grace period to cancel my subscription?
Affiliate Members
Do you offer affiliate partnerships?
- Yes, we do have an affiliate for both online booking and mobile subscriptions.
